Practice Policies

Confidentiality & Medical Records

Locked blue folder We ask for  information about you so that you can receive appropriate care and treatment. This information is recorded on the computer and we are registered under the Data Protection Act.

The practice will ensure that patient confidentiality is maintained at all times by the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.

All our staff are bound by strict rules of confidentiality.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service form

Victoria Mill Medical practice aims to give the best possible care to patients. However if you are unhappy with the treatment or services you have received here, please let the practice manager know as soon as possible.

You may, however, want to feed back positive comments on the care and services you have received. These comments are just as important as they tell us what factors are contributing to a good experience for patients. Please ask reception for a form to fill in.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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